Shipping policy
Shipping Policy
We provide safe, secure, and reliable shipping across India. Once an order is placed, it generally takes 2–4 working days to process and prepare for dispatch.
Estimated Delivery Time
- Metro Cities: 5–7 business days after dispatch.
- Other Regions: 7–10 business days after dispatch.
During festivals, promotional sales, public holidays, or unforeseen circumstances, delivery timelines may be slightly extended. We appreciate your patience and understanding.
Order Tracking
Once your order is dispatched, a tracking link will be shared via SMS and/or email. Please ensure that your shipping address, email address, and phone number are accurate while placing your order to avoid any delivery delays.
Express Shipping
Express delivery is available in select cities and may be offered at an additional shipping charge, depending on the delivery location.
Failed Delivery Attempts
If delivery cannot be completed due to an incorrect address, unavailable recipient, or multiple unsuccessful delivery attempts, our delivery partner will make reasonable efforts to contact you. If the parcel is returned to our warehouse, additional reshipping charges may apply.
Damaged or Tampered Packages
If your package appears damaged, opened, or tampered with at the time of delivery, please refuse to accept the shipment and notify our customer support within 24 hours with clear photographs of the package. This will help us investigate and resolve the issue promptly.
Shipping Assistance
For any shipping-related questions or assistance, please contact us:
Email: care@jovira.in
Phone: +91-8126353809
Address: Jovira, Haridwar, Uttarakhand – 249403