Refund policy
Returns & Exchanges
Your satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you can request a return or exchange within 3 days of delivery.
Return Eligibility
- The item must be unused and in its original packaging with all tags intact.
- The approved return must be shipped to our warehouse within 7 days of approval.
- After inspection, refunds will be processed within 7–10 working days to the original payment method.
Important
To ensure a smooth return or exchange process, please record a clear unboxing video while opening your package. The video should begin before opening the parcel and clearly show the package, shipping label, and the product inside. Claims related to missing, damaged, or incorrect items may not be accepted without a valid unboxing video.
Non-Returnable Items
- Customized jewellery
- Used or worn products
- Hygiene-sensitive items
- Silver coins and festive limited-edition boxes
- Clearance or final sale items
Return shipping charges are non-refundable unless the delivered product is damaged, defective, or incorrect.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.
Need Help?
Email: care@jovira.in
Phone: +91-8126353809