Warranty & Product Care

At Jovira, we take pride in crafting high-quality jewellery designed to make you feel confident and beautiful every day. To ensure transparency and trust, we offer a 6-month Anti-Tarnish Warranty on all Jovira jewellery pieces. This policy explains the warranty coverage, exclusions, product care instructions, and the process to raise a claim.

1. Warranty Coverage

Your purchase includes a 6-month anti-tarnish warranty, effective from the date of delivery.

This warranty covers:

  • Colour fading or tarnishing of the jewellery surface.

  • Manufacturing defects such as:

    • Broken or loose clasps (not due to physical damage)

    • Plating issues or uneven polishing

    • Detachment of embellishments due to faulty setting

2. Warranty Exclusions

The warranty does not cover:

  • Physical damage caused by mishandling, accidents, or falls.

  • Scratches, dents, or broken parts due to misuse or improper storage.

  • Exposure to water, sweat, perfumes, deodorants, lotions, or harsh chemicals.

  • Normal wear and tear over time.

  • Jewellery that has been altered or repaired by unauthorised third parties.

  • Products purchased during sale, clearance or bought without an invoice/order ID.

3. Product Care Instructions

To increase the longevity and shine of your Jovira jewellery, please follow these care tips:

✔ Keep your jewellery away from moisture—avoid direct contact with water, perfumes, makeup, body sprays, or chemicals.
✔ Store your pieces in the Jovira box provided or in a soft, air-tight pouch to avoid scratches and tarnish.
✔ Wear jewellery after dressing up to avoid exposure to hair sprays or cosmetics.
✔ Clean gently with a soft, dry cloth after every use to remove sweat or dust particles.

4. Warranty Claim Process

If your jewellery experiences tarnishing or manufacturing defects within the warranty period, you can raise a claim easily:

Step-by-Step Claim Process:

  1. Email us at care@jovira.in or WhatsApp at  +91-8126353809

  2. Include the following details:

    • Full Name

    • Order ID / Invoice

    • Clear images or videos of the product and the issue

  3. Our quality team will review your claim within 3–5 business days.

  4. Once approved, we will:
    ✅ Repair the product, or
    ✅ Replace it with a new piece (if stock is available)

5. Shipping for Warranty Claims

  • Shipping from customer to Jovira: To be borne by the customer.

  • Shipping after repair/replacement from Jovira to customer: Covered by us.

  • For all orders, both-way shipping charges are to be paid by the customer.

6. Warranty Voiding Conditions

Your warranty will be considered void if:

  • The jewellery shows intentional damage, excessive wear, or misuse.

  • Jewellery is exposed to water, sweat, perfume, alcohol-based products, or chemicals.

  • Repairs are attempted by any third-party or local jeweller.

  • The product is returned without original packaging or proof of purchase.

7. Care Reminder

To maintain shine and extend life:

“Last on, first off.” Wear your jewellery after applying makeup or perfume, and remove it before sleeping, bathing, or exercising.

8. Need Help? We’re Here!

If you have any questions regarding warranty or product care, feel free to connect with us:
📩 Email: care@jovira.in
📞 Customer Care/WhatsApp:  +91-8126353809
⏱ Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM